After shipping the order out, we will email you the tracking number and link. You can also login your user account, to track the order. Or click link below to track.

https://www.rotita.com/user.php?act=track_query

After shipping the order out, we will email you the tracking number and link. Sometime the email may go to the junk box. Please have a check. If you still not receive, you can contact our customer service.

Orders might be divided into different packages due to a difference in processing time or there are many items in your order which need to be divided.

Signature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.

That depends. Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, we can refund 50% of the tarrifs,please keep the receipt of the payment and contact our customer service by logging in My Order and submitting a ticket.

If you don’t need the order, when it arrives, you can refuse the order or you can return the order.

Thanks for your patience. As it is international shipping, the shipping will take some time to be updated when it is in transit or in the customs checking. Also it will take time to get the updated info from the shipping company. We will try our best to update that info for you.

Thanks for your patience. As it is international shipping, the shipping will take some time to be updated when it is in transit or in the customs checking. Also it will take time to get the updated info from the shipping company. We will try our best to update that info for you.