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Shipping Info

Health Safety
As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.

Delivery Delay
Many countries have reduced flights because of COVID-19, your packages maybe take longer to deliver as normal, but we will do our best to ship your order earlier. 
Orders placed from April 11, 2020 to April 27, 2020 with Flat Rate Shipping may experience a 5-10 day delay. We apologize for any inconvenience.


Order Confirmation 
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you. 

Order Processing
Once your order is confirmed, your items will be prepared for shipping. Most items take 1-3 business days to be processed while some may take up to 6-10 business days. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

Shipping
For orders over US$49.00, you can enjoy free Flat Rate Shipping. You may also opt for Express Shipping for an additional fee. Please note that Express Shipping requires a street address in English and a contact number as delivery cannot be made to P.O. Box addresses.

Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Flat Rate Shipping and Standard Shipping time may be affected.

Orders cannot be delivered to military addresses (APO, FPO, DPO), Guam, Jersey, Guernsey, Virgin Islands (UK), Isle of Man, French Guiana, Guadeloupe, Reunion, Martinique, South Africa, India, Philippines, Malawi, Moldova, Papua New Guinea. For US territories, please provide an alternative address. For customers in Puerto Rico, please state Puerto Rico in the country section instead of state or province.

Shipping method can be selected at Checkout.  

SHIPPING TO USA

 
Shipping MethodCostSHIPPING TIME
(excludes processing time)
Flat Rate Shipping

$4.99 for orders less than $49USD

FREE shipping for orders over $49USD

17-25 business days
Standard Shipping

$6.98 for orders less than $49USD

$2.99 for orders between $49USD-$69USD

FREE shippingfor orders over $69USD

9-15 business days
Expedited Shipping

$20.97 for orders less than $49USD

$16.98 for orders between $49USD-$69USD

$14.99 for orders between $69USD-$129USD

FREE shipping for orders over $129USD

3-7 business days
 

SHIPPING TO OTHER COUNTRY AND DESTINATIONS


 

 

 

Please Note:

Total Delivery Time   =   Processing Time   +  Shipping Time


Delivery

Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click onto the link provided. You can also track the status of your shipment on your Modlily user account.

Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.

If you do not receive your package, please contact us within 6 months of your order date. Our customer service representative will get back to you within 24 hours. Please note overdue requests may not be accepted.

Custom Tax or Duty

Normally, customers are not assessed any additional duties or taxes via Flat Rate Shipping. However, sometimes customers may be required to pay tariffs on their purchases. If there are any custom duties or taxes levied, please keep the receipt of the payment and contact our customer service by submitting a ticket.