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Shipping Information
Order Confirmation
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Order Processing
Once your order is confirmed, your items will be prepared for shipping. You can check its estimated shipping time on the item details page. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
Shipping
{{article-goods-shipping-fee-policy}} Please note that Express Shipping requires a street address in English and a contact number as delivery cannot be made to P.O. Box addresses.
Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Standard Shipping time may be affected.
Orders cannot be delivered to military addresses (APO, FPO, DPO), Afghanistan, Angola, Argentina, Bahamas, Bahrain, Belarus, Belize, Benin, Bosnia-Herzegovina, Brunei, Bulgaria, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African, Chad, Comoros, Congo (Kinshasa), Congo(Democratic Republic), Cote D'lvoire, Cuba, Djibouti, East Timor, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, Gabon, Gambia, Georgia, Ghana, Greenland, Guernsey, Guinea, Haiti, Indonesia, Iran, Iraq, Jamaica, Jersey, KOREA.DEMOCRATIC PEOPLES REPUBLIC OF, Laos, Lesotho, Liberia, Lithuania, Madagascar, Maldives, Marshall Islands, Martinique, Mauritania, Mauritius, Mongolia, Mozambique, Nauru, Nepal, Netherlands Antilles, Niger, Nigeria, Pakistan, Paraguay, Pra, Reunion, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Seychelles, Sierra Leone, Somalia, Sri Lanka, ST. HELENA, Suriname, Tajikistan, Togo, Tunisia, Turks and Caicos Islands, Uganda, Ukraine, Uruguay, Zimbabwe, Barbados, Bonaire, Botswana, Costa Rica, French Polynesia, Grenada, India, Kosovo, Libya, Malawi, Mayotte, NEVIS, Niue, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Solomon Islands, Somaliland, ST. EUSTATIUS, ST. MAARTEN, Tanzania, Venezuela, VIRGIN ISLANDS.(UK), Zambia. For US territories, please provide an alternative address. For customers in Puerto Rico, please state Puerto Rico in the country section instead of state or province.
Shipping method can be selected at Checkout.
Note:
If you need to modify the order, it may result in the order amount not meeting the previous shipping standards / coupons usage conditions, which may result in a reduction in the refund amount.
Before modifying the order, the customer service will send you a confirmation message, and we will process the order after receiving your confirmation, so please reply as soon as possible.
SHIPPING TO USA
SHIPPING TO OTHER COUNTRY AND DESTINATIONS
Please Note:
Total Delivery Time = Processing Time + Shipping Time
Delivery
Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click onto the link provided. You can also track the status of your shipment on your Rotita user account.
Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.
If you don't receive your order, please contact us within 2 months after dispatch of the order.
For orders within 2 months after dispatch:
Customer responsibility: Input wrong address, etc. The shipping fee and insurance fee is non-refundabel.
Rotita responsibility: Full refund include shipping fee except insurance fee, or resend for products you did not receive.
For orders over 2 months after dispatch：
The order is valid for 2 months after dispatch, overdue requests won’t be accepted.
Custom Tax or Duty
Normally, customers are not assessed any additional duties or taxes via Standard Shipping. However, sometimes customers may be required to pay tariffs on their purchases. If there are any custom duties or taxes levied, please keep the receipt of the payment and contact our customer service by Contacting Us.
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