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Mobile Return&Refund Policy

  • Unite States
  • Non-US

30 Days Easy Return/Exchange

If you are not 100% satisfied with the items you received, we gladly accept the easy return & exchange for US within 30 days of receipt, please make sure items in new condition. Note that expired requests will not be accepted. 

What is your Return & Exchange Policy?

1. You have 30 days to decide if an item is right for you after package(s) delivered.

2. Items marked as "No returns or exchanges" in product page are not covered by warranty and are non-returnable. .

3. Return items must be received in new condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.

4. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative. Our return warehouse is now in North America.

5. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.

6. Please also do not mail any envelopes to the return address for inquiry. We will discard the letter automatically. The best way to communicate and solve your problem is through our ticket system or online chat!

How to return the order?

1 Apply Return/Refund by Ticket    2 Get Return Label
4 Return Package Received    3 Customer Return Items
5 Refund Applied by Customer Service
    6 Refund Completed


1Apply Return/Refund by Ticket  2Application Approved
4Customer Return Items  3Get Return Address and RMA Number
5Customer Send Return Info by Updating Ticket
  6Return Package Received
8Return Completed  7Refund Applied by Customer Service

1. Log in "My Orders", then submit a ticket for return & exchange.

2. Return via Return Label:
1)You need to download the Return Label in the ticket. A copy of the return label will be send to your email address as well.
2)Please print out your return label and attach it to your sealed return parcel. Drop to your nearest Post Office for mailing. 

3. Return via Return Address:
1)Our customer service will communicate with you in the ticket, and approved your application. Please pay attention to the reply we sent every time.
2)After application approved, you will get the Return Address and RMA number in the ticket. 
3)Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.
4)This the most important step, please send us your return tracking number and shipping company by ticket. Without this info, we can't apply any refund for return.  

4. You can also track the package online, then you will know when the package delivered to us.

5. Once we have received the returned item(s), our customer service will apply the refund or ship the exchange item(s) in 7 working days. Due to the current situation, it may take more than 7 working days for the returned packages to be processed after they arrive at our return warehouse.

6. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours), that depends on the original way you used.

1.    Rotita is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.

2.    Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non- Rotita products. We can’t refund until you contact shipping company to return to correct address or return correct products.

Can I have a full refund for the return?

We will issue full refund of the item(s) you returned, the original shipping fee and insurance are non-refundable.

$9.99USD for 1st and following returns, which will be deducted from the refund.

What if my package was refused or was undeliverable?

1.Want to reship a refused or undeliverable package? No problem. We offer free resend as soon as the previous order returned.  

2. Whether you are willing to get a resend or refund, please log in "My Orders", submit a ticket, we will reply in 1 working day.