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Return&Refund Policy

  • Unite States
  • Non-US

As a result of COVID-19, everyone has been asked to stay at home, we want to do our part to help. 
For all orders placed after February 1, 2020, the return or exchange has been extended from 30 days to 45 days after package(s) delivered.

45 Days Free Return/Exchange

If you are not 100% satisfied with the items you received, we gladly accept the free return & exchange for US within 45 days of receipt, please make sure items in new condition. Note that overdue requests may not be accepted. 


What is your Return & Exchange Policy?

1. You have 45 days to decide if an item is right for you after package(s) delivered.

2. Flash sale, Babydolls&Chemises, Bustiers&Corsets, Teddies, Bras&Bra Sets, Panties, Shapewear, Stockings, Nude Bra, Special offer, Jewelry are not covered by warranty and non-returnable.​​​​​​​

3. Return items must be received in new condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.

4. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.

5. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.

6. Please also do not mail any envelopes to the return address for inquiry. We will discard the letter automatically. The best way to communicate and solve your problem is through our ticket system or online chat!


How to return the order?

1 Apply Return/Refund by Ticket    2 Get Return Label
4 Return Package Received    3 Customer Return Items
5 Refund Applied by Customer Service
    6 Refund Completed

1. Log in "My Orders", then submit a ticket for return & refund.

2. You need to download the Return Label in the ticket. A copy of the return label will be send to your email address as well.

3. Please print out your return label and attach it to your sealed return parcel. Drop to your nearest Post Office for mailing.

4. You can also track the package online, then you will know when the package delivered to us.

5. Once we have received the returned item(s), our customer service will apply the refund or ship the exchange item(s) in 7 working days.

6. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours), that depends on the original way you used.


Note: Rotita is not responsible for missing, damaged, or packages lost in return transit.


Can I have a full refund for the return?

We will offer a refund without shipping fee and insurance fee if you use the return label.

Free return for 1st package, $7.99USD for 2nd and following returns, which will be deducted from the refund.


What if my package was refused or was undeliverable?

1.Want to reship a refused or undeliverable package? No problem. We offer free resend as soon as the previous order returned.  

2. Whether you are willing to get a resend or refund, please log in "My Orders", submit a ticket, we will reply in 1 working day.